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Music Anywhere
 
 

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Music Anywhere



General Terms & Conditions


  • Usual data charges apply when surfing Music Anywhere from your mobile phone and usual roaming data charges will apply if customers surf and download the mobile music contents from their mobile phones while overseas.


General Frequently Asked Questions


1. What is Music Anywhere?
Music Anywhere is a one-stop music portal that offers unlimited music streaming, ringtone or full song download and connecting tone subscription across various media devices like mobile phones, PC or Mac devices.

2. How do I access Music Anywhere?
You can access Music Anywhere by logging in to http://www.starhub.com/music on your PC or mobile device.

Usual GPRS charges apply when accessing via mobile device and usual roaming GPRS charges will apply when the service is used overseas.

3. What are the types of music products available on Music Anywhere?
The music products available are as per below:
  • Music Streaming
  • Ringtone, Full Song, and Album Downloads
  • Connecting Tones


4. How do I log in to Music Anywhere?
You can either use StarHub mobile number (Gee iD) and or Hub ID.
StarHub TV, MaxOnline, and Mobile account holders or non-StarHub account holders may apply for a Hub iD. To register, please choose below the ID that best suits you:


5. How can I pay for my purchase?
There are two types of purchase methods:
  • StarHub Bill or Prepaid Main Wallet

Available if you have a StarHub mobile number (Gee iD) or a Hub ID that is associated with a StarHub Account.
  • Credit / Debit Card

Available to non-StarHub customers who have a Hub ID or StarHub Customers who have a Hub ID making one-off purchases.
Note: Not available for Connecting Tone payment.

6. What kind of credit / debit card is accepted for purchase of music contents?
Only Singapore-issued MasterCard or VISA credit / debit cards are accepted for purchase of music products.

7. Will the transaction date be reflected on my credit / debit card bill immediately after my purchase?
Yes, the actual transaction date of your purchase will appear on your credit / debit card bill. However, the posting on your bill will depend on your issuing bank.

8. What are the supported devices available for StarHub music products?
Connecting Tones are available for all StarHub Mobile Customers and availability is not dependent on the handset. For full songs, your device must support MP3 playback. For ringtones, your handset will need to be able to support the setting of MP3 as ringtones. More information may be found in your handset manual.

9. Why can't my BlackBerry handset go to the Music Anywhere?
You would need to set your "Default Browser Configuration" as StarHub GPRS in order for you to access Music Anywhere. This setting is usually found under Options > Advanced Options > Browser > Default Browser Configuration.

10. Why don't I or my friends seem to get email notifications sent for recommendations, reminders, and gifts?
If you do not receive an email notification in your email inbox, it may have been placed in your spam folder / junk mail or blocked by your email provider. To avoid this, you may contact your mail provider or you may mark music@starhub.net.sg as a trusted email address in your email settings.



Music Anywhere Streaming



Music Anywhere Streaming Frequently Asked Questions


1. What is Music Anywhere Streaming?
Music Anywhere Streaming is a music service that gives you access to millions of songs across your devices for a flat fee a month. The best part is that you only have to build your song library just once and all your multiple devices will be automatically synced.

2. How much do I pay for Music Anywhere Streaming?
The monthly subscription fee for Music Anywhere Streaming is $9.90 / month inclusive of GST (promotional price).

3. How do I pay for the monthly subscription fee?
For StarHub Postpaid Account customers, the subscription fee will be deducted monthly from your StarHub bill.

For StarHub Prepaid mobile customer, the subscription fee will be deducted monthly from your prepaid main wallet. Please maintain enough funds in your prepaid main wallet for the deduction.

For non-StarHub customers, you may subscribe using your credit/debit card, using the following options:

  • $9.90 for 1 month pre-payment (promotional price).
  • $29.70 for 3 months pre-payment (promotional price).
  • $59.40 for 6 months pre-payment (promotional price).


4. How do I subscribe to Music Anywhere Streaming?
You may subscribe to Music Anywhere Streaming on your mobile, Mac, or PC device by:

  • Go to http://www.starhub.com/music
  • Go to "Products" on the menu
  • Click on the Music Anywhere Streaming" icon
  • Click on "Sign Up"
  • Follow the "4-step" Instruction


5. Who is the provider of Music Anywhere Streaming?
The provider of Music Anywhere Streaming is KKBOX. KKBOX is the leading provider of digital music subscription services in Asia, featuring over 10 million tracks from over 500 major and local music labels and publishers. It also has the largest music library in the world.

6. What are the supported devices of the KKBOX application?
The devices which support the KKBOX application are currently Android, iOS, PC, and Mac.

7. Why can't I access my Music Anywhere Streaming account when accessing the KKBOX application?
You may have insufficient balance in your prepaid account or you may not have paid your postpaid bill.

For prepaid mobile users, if the fee is not deducted due to insufficient balance, you will receive an SMS notification for the suspension of the service. The same will apply to voluntary / involuntary postpaid mobile line suspension or non-payment of mobile bill.

To check if your service is suspended, go to "Settings" on the KKBOX application and look for your "Membership" status. If the status states "Member", this means that your account has been suspended.

8. When do I know if my Music Anywhere Streaming service has been unsuspended?
Once your Music Anywhere Streaming service is unsuspended, an SMS notification will be sent to your mobile number.

To check if your service is unsuspended, go to "Settings" on the KKBOX application and look for your "Member" status. If the status states "Premium (Singapore)", that would mean that your account is now unsuspended.

9. How will I be notified to renew my Music Anywhere Streaming service?
An SMS renewal notification will be sent to your mobile number 5 days before the date of renewal.

10. How do I unsubscribe to Music Anywhere Streaming?
You may unsubscribe to Music Anywhere Streaming on your mobile, Mac, or PC device by:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "Streaming" on the menu and click on "Account Details"
  • Click on the "Unsubscribe" button


11. Can I sign up for more than one Music Anywhere Streaming service under my Hub iD?
Yes you can, if you have multiple StarHub services tied to your Hub iD. Each StarHub service under your Hub iD can have one Music Anywhere Streaming service tied to it.

12. My Music Anywhere Streaming service is tagged to my CATV service which is under dunning. Can I still access my Music Anywhere Streaming service?
If your Music Anywhere Streaming service is renewed for the month, then you can still access it until the next renewal.

13. Will I be charged for my Music Anywhere Streaming service when my StarHub service is suspended or terminated?
No. You will not be charged for the Music Anywhere Streaming service when your StarHub service is suspended or terminated.

14. Where can I find more information about KKBOX, the provider of StarHub's Music Anywhere Streaming service?
You may find more information about the KKBOX application via http://faq.kkbox.com/sg/index.php/en/



Full Song Pack



Music Anywhere Full Song Pack Terms & Conditions


  • Certain Equipment, such as iPhone handsets, do not support the downloading of songs or ringtones when you are using a wifi broadband or mobile network connection to access the services.
  • Data and/or roaming subscription charges will apply at prevailing rates when accessing the Full Song Pack Service via your mobile devices or from overseas, as the case may be.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Full Song Pack Service will constitute acceptance of these terms and conditions and the amendments thereof.


Music Anywhere Full Song Pack Frequently Asked Questions


1. What is a Full Song Pack?
A Full Song Pack is a monthly subscription service that allows you to download 5 full songs of your choice at a discounted rate.

2. How much do I pay for a Full Song Pack?
Each Full Song Pack is priced at $5.35 (inclusive of GST) / month to get 5 full songs for download.

3. How do I subscribe to a Full Song Pack?
You may subscribe to a Full Song Pack by doing the following on your mobile, Mac, or PC device:
  • Go to http://music.starhub.com
  • Go to "Products" on the menu
  • Click on the "Full Song Pack" icon
  • Click on "Sign Up"
  • Follow the "3-step" Instruction


4. How do I claim a Full Song download using my Full Song Pack?
You may claim a Full Song using a Full Song Pack by doing the following:
  • Go to http://music.starhub.com
  • Login using your StarHub ID.
  • Select a song of your choice and click on the "Buy Now" button
  • Select "Full Song" on the "Music Format" section and select "Full Song Pack" on the Payment Option section.
  • Confirm details and download the Full Song.
5. Why don't I see my Full Song Pack as a payment option when downloading a Full Song?
You don't see your Full Song Pack as a payment option because of one of two things:

(1) You may have used up your Full Song Pack entitlement. You may check this by doing the following steps:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "Full Song Pack" on the menu and click on "Account Details" to see the entitlements left.


(2) You may have insufficient balance on your prepaid account or you may not have paid your postpaid bill. You will receive an SMS notification for the suspension of the service in the event that StarHub was not able to deduct for the Full Song Pack service fee due to insufficient prepaid mobile account balance, voluntary / involuntary postpaid mobile line suspension, or non-payment of mobile bill.

6. How do I know if my Full Song Pack is unsuspended?
Once your Full Song Pack service is unsuspended, an SMS notification will be sent to your mobile number.

7. How would I be notified to renew my Full Song Pack?
An SMS renewal notification will be sent to your mobile number 5 days before the date of renewal.

8. How do I unsubscribe to Full Song Pack?
You may unsubscribe to Full Song Pack by doing the following on your mobile, Mac, or PC device:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "Full Song Pack" on the menu and click on "Account Details"
  • Click on the "Unsubscribe" button




Connecting Tones



Music Anywhere Connecting Tones Service Promotional Terms & Conditions


  • This Promotion is made available to all new customers of the StarHub Music Anywhere Connecting Tones Service ("Connecting Tones Service"). Under this Promotion, all new customers who subscribe to the Connecting Tones Service will enjoy a 1-month waiver of the subscription fee for the Connecting Tones Service, as well as 1 free default connecting tone. Additional connecting tones may be purchased at $2.14 per connecting tone.
  • Data charges will still apply at the prevailing rates under your data plan.
  • After the first month of free Connecting Tones Service, the normal charges will apply:
    • Monthly subscription fee: $2.14 (inclusive of GST)
    • Each connecting tone: $2.14 (inclusive of GST)
  • The monthly subscription fee will still be chargeable even if you do not purchase any connecting tone in a month.
  • The Connecting Tones Service is only available to existing StarHub mobile post-paid and pre-paid customers, and is not available to multi-SIM customers.
  • This Promotion is not exchangeable for cash or benefit of any other kind, and is neither refundable nor transferable. The fee waiver/discounts provided under this Promotion cannot be used to offset any outstanding balance of the current and/or previous month's subscription.
  • This Promotion may not be enjoyed in conjunction with other StarHub promotions or discounts, including those given in relation to the Music Anywhere Services, unless we indicate otherwise.
  • A customer's entitlement to or rights (if any) under the Promotion or any dispute in relation to the Promotion shall be subject to the sole discretion and final determination of StarHub. The use of the Connecting Tones Service is subject to StarHub's Consumer General Terms & Conditions, the Music Anywhere Service Specific Terms & Conditions and any other terms and conditions that you and we may agree to from time to time. For further information on our terms and conditions, please visit www.starhub.com.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Connecting Tones Service will constitute acceptance of these terms and conditions and the amendments thereof.


Music Anywhere Connecting Tones Frequently Asked Questions


1. What is a Connecting Tone?
A Connecting Tone is a subscription service that replaces the standard dialing tone with a song of your choice. So whenever your friends call you, they will be instantly entertained by your favourite song of the moment.

2. How much do I pay for Connecting Tones Services?
Below are the charges for the Connecting Tones service:
  • Subscription Fee is $2.14 (inclusive of GST) / month. It comes with a default StarHub Connecting Tone
  • Each Connecting Tone Fee is $2.14 (inclusive of GST) / month


New Connecting Tones subscribers will be charged service subscription fee only for the first month when they activate the service. For subsequent months, subscribers will pay for their purchased Connecting Tones in their libraries or the minimum service subscription fee will apply.

3.How do I subscribe to Connecting Tones?
You may subscribe to Connecting Tones Services by the following options:
  • Dial the Connecting Tones Hotline Number at 93800000.
  • Key *138# on your mobile phone and press SEND.
  • Contact our Customer Service Consultants at 1633.
  • Go to the mobile or web portal:
    • Go to http://music.starhub.com
    • Go to "Library" and select the song of your choice.
    • Click on the song of your choice.
    • Click on the "Buy now" button.
    • Login with your StarHub ID.
    • Select "Connecting Tone" as the Music Format
    • Confirm Details


4. What are the Connecting Tone features on the Music Anywhere portal?
You can check your "Account Details" and "Purchase History" under "My Account" on the Music Anywhere Portal.

With your "Account Details", you can manage your Connecting Tones library. You can:
  • Set the StarHub Connecting Tone as default.
  • Set a purchased Connecting Tone or Special as default.
  • Set to play all Connecting Tones and Specials randomly.
  • Delete a Connecting Tone or Special in the library.


With your "Purchase History", you can view your transaction history for the past three months.

5. How many Connecting Tones can I have in my library?
You may have up to 10 Connecting Tones in your library at any given time.

6. How would I know when I need to renew my Connecting Tone?
You will receive an SMS notification 5 days before the first of each calendar month. Your renewal date will fall on every first of the calendar month.

7. What is the cost of renewing my Connecting Tone every month?
Your renewal fee every month will be calculated based on the total number of purchased Connecting Tones or specials you have in your Library.

If you do not have any purchased Connecting Tones or Specials in your library besides the StarHub default Connecting Tone, your renewal fee for the month will only be the Connecting Tones subscription fee of $2.14.

8. Can my callers hear my Connecting Tone when I am overseas?
Yes, your callers will be able to hear your Connecting Tone when you are overseas.

9. Can I subscribe to the Connecting Tone service if I am a MultiSIM subscriber?
Unfortunately, MultiSIM and Connecting Tones are mutually exclusive services and you will not be able to activate your Connecting Tones service on MultiSIM.

10. Why can't I see the selection for Connecting Tones?
You will not see the selection for Connecting Tone when there is no StarHub Mobile Number associated to your Hub iD. You would need to associate your StarHub Mobile Number to your Hub iD via the StarHub's My Account Manager found at http://music.starhub.com

11. If I purchase a Connecting Tone in the middle of the month, how much will be I be charged that month?
If you purchase a Connecting Tone in the middle of the month, you will be charged a pro-rated amount of the subscription.

12. If my mobile line or account is activated from suspension, how much will I be charged?
If your service is re-activated from suspension, your Connecting Tones service will be resumed at the same time with the charges pro-rated based on the date of activation.

13. If my mobile line or account is suspended, what happens to my Connecting Tone service?
If your mobile line or account is suspended, the subscription of the Connecting Tones will be suspended.

14. How do I unsubscribe to Connecting Tones?
You can unsubscribe from Connecting Tones through the following methods:
  • Dial the Connecting Tones Hotline Number at 93800000.
  • Key *138*0# on your mobile phone and press SEND.
  • Contact our Customer Service Consultants at 1633.




Downloads



Music Anywhere Downloads Service Terms & Conditions


  • Certain Equipment, such as iPhone handsets, do not support the downloading of songs or ringtones when you are using a wifi broadband or mobile network connection to access the services.
  • Data and/or roaming subscription charges will apply at prevailing rates when accessing the Full Song Pack Service via your mobile devices or from overseas, as the case may be.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Full Song Pack Service will constitute acceptance of these terms and conditions and the amendments thereof.


Music Anywhere Downloads Frequently Asked Questions


1. What is Downloads?
There are three types of downloads available on Music Anywhere:
  • Full Song - a full song in MP3 format.
  • Album – a compilation of full songs in MP3 format
  • Ringtone - a 30-second song version in MP3 format.


2. How much do I pay for the downloads?
The price of the downloads are as follows:
  • Full Song is $1.59 (inclusive of GST) each
  • Album is $15.94 (inclusive of GST) each
  • Ringtone is $2.14 (inclusive of GST) each


3. How do I download a full song or a ringtone?
You may download a full song or a ringtone by following the steps below:
  • Go to http://www.starhub.com/music on your PC or mobile device.
  • Go to library and select the song of your choice.
  • Click on the "Buy Now" button.
  • Select a music format and payment option.
  • Click on the download button.


4. Where do I look for my music downloads?
For mobile, some handsets will allow you to specify the location where you would like the file to be saved. Other handsets automatically place the downloaded file in your default download folder where all your downloaded items are located.

For web some browsers, such as Internet Explorer, may allow you to specify the location where you would like the file to be saved. Other browser such as Safari automatically places the downloaded file into your default download folder where all your downloaded items are located.

5. May I download my purchased full song, album or ringtone again without additional cost?
Yes you may download a purchased full song, album or a purchased ringtone again without incurring additional cost by following these steps:
  • Go to http://www.starhub.com/music on your PC or mobile device.
  • Go to "My Account" and login using your StarHub ID.
  • Click on the Downloads side menu and go to Transaction History.
  • Look for your purchased song and click on the download button.


6. Why can't my iPhone download music?
iPhone does not support over-the-air downloads. Currently, the only available content types from our store that's supported by iPhone are Full Songs and Connecting Tones. Your Full Song content can be downloaded via your computer and loaded into iPhone via iTunes.

7. May I port the music that I have purchased from Music Anywhere to other media devices?
All downloads on Music Anywhere are DRM-free. This means once you have purchased a download, you can port it to any of your devices.

8. Why can't I play my purchased Full Song or Ringtone on my Computer?
You will need to install an MP3 decoding software in order to play your purchased mobile contents on your computer.

9. Do I need to have any compatible handsets in order to download ringtones and full songs?
Yes, an MP3 compatible handset is required in order to download a Mobile Ringtone and a Full Song.



Music Card



Music Anywhere Music Card Service Terms & Conditions


  • The value stored in your Music Card may be used to purchase full songs, albums and ringtones via the Music Anywhere Services. It may not be used to purchase connecting tones or music streaming services.
  • Any remaining value in your Music Card will expire after 90 days from the last top-up of your Music Card.
  • Any value stored in your Music Card is non-transferable, and is not refundable to you in cash or kind.
  • Your use of the Music Card Service is also subject to StarHub's Consumer General Terms & Conditions, the Music Anywhere Service Specific Terms & Conditions and any other terms and conditions that you and we may agree to from time to time. For further information on our terms and conditions, please visit www.starhub.com.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Music Card Service will constitute acceptance of these terms and conditions and the amendments thereof.


Music Anywhere Music Card Frequently Asked Questions


1. What is Music Card?
Music Card is a dollar-value card that allows you to purchase music content on Music Anywhere (except Connecting Tones). Upon redemption, the value will be added to your Music Card Wallet.

2. I am not a StarHub customer, may I still buy the card?
Non-StarHub customer can buy Music Card from Music Anywhere using their Credit/ Debit Card.

3. Where may I purchase the Music Card?
You may purchase the digital version at http://www..starhub.com/music

4. How do I top up the value in my Music Card Wallet?
You may top up the value in your Music Card Wallet by visiting http://www.starhub.com/music and purchase a new music card under 'Products'.

5. What may I purchase using the Music Card?
You may purchase any music product (except Connecting Tones and Music Streaming Service) on Music Anywhere. These include full songs, album, ringtones, and the Full Song Pack.

6. Will the balance in my Music Card Wallet expire?
Yes, the value in your Music Card Wallet will expire 90 days after activation/topup.

7. Why does a $10 Music Card cost $10.70?
The sum of $10.70 comprises the value stored in the card of $10, plus $0.70 GST. Do note that the full amount of $10.70 will be credited to your Music Card Wallet.

8. May I cash out any remaining credit in my Music Card Wallet?
No, all unused credit will not be refundable after the validity period.

9. May I purchase a Music Card online with my Music Card Wallet balance?
No. Music Card Wallet balance can only be used for purchase of music products (except for Connecting Tones and Music Anywhere Steaming Service).

10. May I transfer my Music Card Wallet balance to other accounts?
No. Credits in the Music Card Wallet are non-transferable.



Deepavali Music Pack Promotional Terms & Conditions


  • This Promotion is available to all first-time subscribers to the Full Song Pack and Connecting Tones Service. This Deepavali Music Pack consist of 1 Full Song Pack (5 full song downloads) and 1 Connecting Tones Service for the first month.
  • Customers can buy up to 10 packs during the promotion period.
  • Promotion is valid from 18 October to 30 November 2013.
  • Prevailing subscription fees (per pack) will apply after the first month
    • - $5.35 (inclusive of GST) per month for Full Song Pack Service
    • - $2.14 (inclusive of GST) per month for Connecting Tones Service
  • Certain Equipment, such as iPhone handsets, do not support the downloading of songs or ringtones when you are using a wifi broadband or mobile network connection to access the services.
  • Connecting Tones is open to all StarHub Mobile postpaid and prepaid customers only.
  • Data and/or roaming subscription charges will apply at prevailing rates when accessing the Full Song Pack Service via your mobile devices or from overseas, as the case may be.
  • This Promotion is not exchangeable for cash or benefit of any other kind, and is neither refundable nor transferable. The fee waiver/discounts provided under this Promotion cannot be used to offset any outstanding balance of the current and/or previous month's subscription.
  • This Promotion may not be enjoyed in conjunction with other StarHub promotions or discounts, including those given in relation to the Music Anywhere Services, unless we indicate otherwise.
  • A customer's entitlement to or rights (if any) under the Promotion or any dispute in relation to the Promotion shall be subject to the sole discretion and final determination of StarHub.
  • The use of the Deepavali Music Pack Service is subject to StarHub's Consumer General Terms & Conditions, the Music Anywhere Service Specific Terms & Conditions and any other terms and conditions that you and we may agree to from time to time. For further information on our terms and conditions, please visit www.starhub.com.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Deepavali Music Pack Service will constitute acceptance of these terms and conditions and the amendments thereof.
  • *Hyperlink  "Music Anywhere Services Specific Terms & Conditions" to http://www.starhub.com/content/support/general/termsandconditions/music-anywhere.html