Your java script in the browser has been disabled. Kindly enable javascript in your browser. Click here to find out how to enable java script
Music Anywhere
 
 

We are working on this functionality.

 
 
Purchase Details
Song Title
Song Artist
Song Album
Music Format
Price
| HELP
 
 
 

YOU ARE HERE: HOME > MUSIC >
 
 

Music Anywhere



Terms & Conditions


  • Usual data charges apply when surfing Music Anywhere from your mobile phone and usual roaming data charges will apply if customers surf and download the mobile music contents from their mobile phones while overseas.


Frequently Asked Questions


1. What is Music Anywhere?
Music Anywhere is a music portal that offers unlimited music streaming and connecting tone subscription across various media devices like mobile phones, PC or Mac devices.

2. How do I access Music Anywhere?
can access Music Anywhere by logging in to http://www.starhub.com/music on your PC or mobile device.

Usual GPRS charges apply when accessing via mobile device and usual roaming GPRS charges will apply when the service is used overseas.

3. What are the types of music products available on Music Anywhere?
The music products available are as per below:
  • KKBOX (music streaming)
  • Connecting Tones


4. How do I log in to Music Anywhere?
You can either use StarHub mobile number (Gee iD) and or Hub ID.
StarHub TV, MaxOnline, and Mobile account holders or non-StarHub account holders may apply for a Hub iD. To register, please choose below the ID that best suits you:


5. How can I pay for my purchase?
You can pay via StarHub Bill or Prepaid Main Wallet. This is available if you have a StarHub mobile number (Gee iD) or a Hub ID that is associated with a StarHub Account.

6. What are the supported devices available for StarHub music products?
Connecting Tones are available for all StarHub Mobile Customers and availability is not dependent on the handset. For KKBOX, you may find out more information from:http://www.kkbox.com/sg/en/index.html

7. Why can't my BlackBerry handset go to the Music Anywhere?
You would need to set your "Default Browser Configuration" as StarHub GPRS in order for you to access Music Anywhere. This setting is usually found under Options > Advanced Options > Browser > Default Browser Configuration.




KKBOX



Frequently Asked Questions


1. What is Music Anywhere Streaming?
KKBOX is a music service that gives you access to millions of songs across your devices for a flat fee a month. The best part is that you only have to build your song library just once and all your multiple devices will be automatically synced.

2. How much do I pay for KKBOX?
The monthly subscription fee for KKBOX is $9.90 / month inclusive of GST (promotional price).

3. How do I pay for the monthly subscription fee?
For StarHub Postpaid Account customers, the subscription fee will be deducted monthly from your StarHub bill.

For StarHub Prepaid mobile customer, the subscription fee will be deducted monthly from your prepaid main wallet. Please maintain enough funds in your prepaid main wallet for the deduction.

4. How do I subscribe to KKBOX?
You may subscribe to KKBOX on your mobile, Mac, or PC device by:



5. Who is KKBOX?
KKBOX is the leading provider of digital music subscription services in Asia, featuring over 10 million tracks from over 500 major and local music labels and publishers. It also has the largest music library in the world.

6. What are the supported devices of the KKBOX application?
The devices which support the KKBOX application are currently Android, iOS, PC, and Mac.

7. Why can't I access my KKBOX application?
Your service may be suspended. You may have insufficient balance in your prepaid account or you may not have paid your postpaid bill when we tried to renew your service.

To check if your service is suspended, go to "Settings" on the KKBOX application and look for your "Membership" status. If the status states "Member", this means that your account has been suspended.

8.How will I be notified that my KKBOX service is due for renewal?
An SMS renewal notification will be sent to your mobile number 5 days before the date of renewal.

9. How do I unsubscribe to KKBOX?
You may unsubscribe to KKBOX on your mobile, Mac, or PC device by:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "KKBOX" on the menu and click on "Account Details"
  • Click on the "Unsubscribe" button


10. Can I sign up for more than one KKBOX service under my Hub iD?
Yes you can, if you have multiple StarHub services tied to your Hub iD. Each StarHub service under your Hub iD can have one KKBOX service tied to it.

11. My KKBOX service is tagged to my CATV service which is under dunning. Can I still access my KKBOX service?
If your KKBOX service is renewed for the month, then you can still access it until the next renewal.

12. Will I be charged for my KKBOX service when my StarHub service is suspended or terminated?
No. You will not be charged for the KKBOX service when your StarHub service is suspended or terminated.

13. Where can I find more information about KKBOX?
You may find more information about the KKBOX application via http://faq.kkbox.com/sg/index.php/en/



Full Song Pack



Full Song Pack Terms & Conditions


  • The Full Song Pack service will no longer be available from November 1, 2014. Existing customers must utilise the month’s Full Song Pack entitlements by October 31, 2014.
  • Certain Equipment, such as iPhone handsets, do not support the downloading of songs or ringtones when you are using a wifi broadband or mobile network connection to access the services.
  • Data and/or roaming subscription charges will apply at prevailing rates when accessing the Full Song Pack Service via your mobile devices or from overseas, as the case may be.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Full Song Pack Service will constitute acceptance of these terms and conditions and the amendments thereof.


Frequently Asked Questions


1. What is a Full Song Pack?
A Full Song Pack is a monthly subscription service that allows you to download 5 full songs of your choice at a discounted rate.

2. How much do I pay for a Full Song Pack?
Each Full Song Pack is priced at $5.35 (inclusive of GST) / month to get 5 full songs for download.

3. How do I subscribe to a Full Song Pack?
The Full Song Pack service is no longer available for new subscription. Existing customers must utilise the month’s Full Song Pack entitlements by October 31, 2014.


4. How do I claim a Full Song download using my Full Song Pack?
You may claim a Full Song using a Full Song Pack by doing the following:
  • Go to http://music.starhub.com
  • Login using your StarHub ID.
  • Select a song of your choice and click on the "Buy Now" button
  • Select "Full Song" on the "Music Format" section and select "Full Song Pack" on the Payment Option section.
  • Confirm details and download the Full Song.
5. Why don't I see my Full Song Pack as a payment option when downloading a Full Song?
You don't see your Full Song Pack as a payment option because of one of two things:

(1) You may have used up your Full Song Pack entitlement. You may check this by doing the following steps:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "Full Song Pack" on the menu and click on "Account Details" to see the entitlements left.


(2) You may have insufficient balance on your prepaid account or you may not have paid your postpaid bill.

6. How would I be notified to renew my Full Song Pack?
The Full Song Pack service is no longer available for new subscription. Existing customers must utilise the month’s Full Song Pack entitlements by October 31, 2014.

7. How do I unsubscribe to Full Song Pack?

  • You may unsubscribe to Full Song Pack by doing the following on your mobile, Mac, or PC device:
  • Go to http://music.starhub.com
  • Go to "My Account" and login.
  • Click on "Full Song Pack" on the menu and click on "Account Details"
  • Click on the "Unsubscribe" button




Connecting Tones



Frequently Asked Questions


1. What is the Connecting Tones service?
Connecting Tones is a mobile Value-Added Service that allows your callers to hear a song when they call your mobile phone.

2.How do I subscribe to the Connecting Tones service?
Any Prepaid/Postpaid StarHub Mobile customer can subscribe to Connecting Tones service via any of the following methods:
  • Dial the Connecting Tones Hotline number at 9380 0000^;
  • Dial *138# and press SEND; or
  • Contact our Customer Service Consultants at 1633.
  • Go to the mobile or web portal: http://music.starhub.com

NOTE:
  • Non-StarHub (SingTel or M1 fixed & mobile customers) and Non-Connecting Tones service customers will not be able to call 9380 0000^ or dial *138#


3. What are the charges for Connecting Tones?

Service Subscription Fee**
(with FREE StarHub Connecting Tones)
$2.14
(Postpaid/Prepaid)
Each Connecting Tones Purchase $2.14
(Postpaid/Prepaid)

** Service subscription fee for the first month is FREE for postpaid customers.

NOTE:
  • New Connecting Tones subscribers will be charged service subscription fees only for the first month after activating the service. In subsequent months, subscribers need only pay for the Connecting Tones purchased in their libraries, or the minimum service subscription fee if there are no purchased Connecting Tones in their libraries that calendar month.


4. How long will the Connecting Tones last and how will I know if they are renewed?
Connecting Tones are valid for one calendar month and can be renewed. You will receive a renewal SMS 5 days before the first of each month, allowing you to either

  • retain the same Connecting Tones; or
  • delete the Connecting Tones and/or
  • purchase new Connecting Tones.


Examples Pricing Explanation Charges for the Month
First Month You activated the Connecting Tones service with FREE default StarHub Connecting Tones and purchased a Connecting Tone For Postpaid subscribers:
Activated the Connecting Tones service for FREE and purchased one Connecting Tone chargeable at $2.14 per month.

For Prepaid subscribers:
Activated the Connecting Tones service for $2.14 and purchased one Connecting Tone chargeable at $2.14 per month.
For Postpaid subscribers: $2.14

For Prepaid subscribers:$4.28
Second Month You decided to retain the same Connecting Tone. Service Subscription fee of $2.14(Postpaid/Prepaid) is waived. You are charged for the one Connecting Tone purchased $2.14(Postpaid/Prepaid). $2.14(Postpaid/Prepaid)


5. Can I preview Connecting Tones before I subscribe to the service?
Yes, you can visit our website at http://www.starhub.com/music to preview all the Connecting Tones. Current subscribers to the service can also dial our Connecting Tones Hotline at 9380 0000^ to browse and purchase new Connecting Tones.

6. What are "StarHub Connecting Tones"?
"StarHub Connecting Tones" are the FREE default tones provided by StarHub when you subscribe to the Connecting Tones service. The StarHub Connecting Tones are played at random and StarHub may change the songs periodically.

7. Can I change the "StarHub Connecting Tones" to another Connecting Tones?
"StarHub Connecting Tones" are the FREE default Connecting Tones. If you wish to use a different tone, you can choose to purchase new Connecting Tones to play.

To purchase and play new Connecting Tones, you can: dial the Connecting Tones Hotline number at 9380 0000^ or visit our website at http://www.starhub.com/music

8. I like the "StarHub Connecting Tones", how can I set that as my default again?
You can select your default as "StarHub Connecting Tones" by visiting our website at http://www.starhub.com/music.

9. What will my callers hear if I delete all my purchased Connecting Tones?
If you delete all your purchased Connecting Tones, the "StarHub Connecting Tones" will be played by default.

10. I've purchased a new Connecting Tone, so why do my callers still hear the "StarHub Connecting Tones"?
If you have not set your purchased Connecting Tones as your default Connecting Tone, the "StarHub Connecting Tones" will be played.

11. How do I know when is time to renew my purchased Connecting Tones?
You will receive a reminder SMS 5 days before the first of each month, where you will be informed of the total number of Connecting Tones currently in your library and how much you will need to pay next month.

You can then decide to (a) retain, (b) delete and/or (c) purchase new Connecting Tones by: Dialing the Connecting Tones Hotline number at 9380 0000^ or visiting our website at http://www.starhub.com/music.

For example, if you choose to retain the same purchased Connecting Tones(s) already in your personal library, you won't have to do a thing. Your purchased Connecting Tones(s) will be renewed for the following month.

  NOTE:
  • For StarHub Prepaid subscribers, please ensure there is sufficient card balance for deduction to avoid service suspension. If the Connecting Tones service is suspended for 90 days, you will be unsubscribed from the Connecting Tones service automatically.


12. If I purchase 2 Connecting Tones on the 5th & 15thof the month respectively, when will I receive the reminder SMS and what is the validity period of all 2 Connecting Tones?
You will receive the reminder SMS within the month, 5 days before the first of the subsequent month. Hence, if your Connecting Tones are purchased on 5 & 15 November, you will receive the reminder SMS on 26 November; requesting you to (a) retain, (b) delete and/or (c) purchase new Connecting Tones for December.

13. What is the maximum number of Connecting Tones I can purchase each month?
You can purchase up to 10 Connecting Tones monthly.

14. I have already purchased 10 Connecting Tones. What should I do if I want to purchase more Connecting Tones?
You can retain a maximum of 10 Connecting Tones in your library. To purchase new ones, please delete some from your personal library.

15. Can my overseas callers hear my Connecting Tones?
Yes - but only if the overseas network operator supports our service.

16. Can my family and friends hear my purchased Connecting Tones when I am overseas?
Yes - but only if the overseas network operator supports our service.

17. What is "Purchase History"?
"Purchase History" allows you to view all your purchased Connecting Tones(s) transaction(s) for the past 3 months.

18. I am a MultiSIM subscriber, can I subscribe to Connecting Tones service?
Unfortunately, MultiSIM and Connecting Tones are mutually exclusive services and you will not be able to activate your Connecting Tones service on MultiSIM.

19. Why can't I see the selection for Connecting Tones?
You will not see the selection for Connecting Tone when there is no StarHub Mobile Number associated to your Hub iD. You would need to associate your StarHub Mobile Number to your Hub iD via the StarHub's My Account Manager found at http://music.starhub.com

20. I'm a prepaid subscriber and I have $1 balance in my prepaid account. Why did my Connecting Tones service get suspended / terminated?
To keep your Connecting Tones service, you will need to maintain sufficient balance in your prepaid account for the Connecting Tones subscription fee or Connecting Tones renewal. If there is insufficient balance (i.e. at least $2.14), your Connecting Tones service will be suspended or eventually terminated after 90 days of deduction failure.

Kindly top-up to continue using the Connecting Tones service. Once this is done, $2.14 will be deducted from your prepaid balance, and your Connecting Tones service will be re-activated.

NOTE:
  • Prepaid Connecting Tones service deduction will be on 2nd of every month


21. I'm a prepaid subscriber with 3 Connecting Tones in my personal library. Why was only one Connecting Tones renewed?
To renew all 3 Connecting Tones in your personal library, you will need to maintain sufficient balance in your prepaid account (i.e. $6.42 for all 3 Connecting Tones). The number of Connecting Tones automatically renewed for the next month depends on your available prepaid balance. For example, if you have $3 in your prepaid balance, only one Connecting Tone will be renewed for $2.14. The remaining 2 Connecting Tones will be deleted.

NOTE:
  • Your last (newest) purchased Connecting Tones will be renewed and the first (older) puchased Connecting Tones will be deleted. To renew all your Connecting Tones in your personal library, please ensure you have sufficient balance in your prepaid account. Prepaid Connecting Tones service deduction will be on the 2nd of every month.


22. Do I need to maintain a minimum prepaid balance after the Connecting Tones purchase and/or subscription and renewal fees deduction?
No. There is no minimum prepaid balance required.

23. How can I unsubscribe from the Connecting Tones service?
You can unsubscribe from the Connecting Tones service via these methods:
  • Dial the Connecting Tones Hotline number at 9380 0000^
  • Dial *138*0# and press SEND or
  • Contact our Customer Service Consultants at 1633


24. How will I be charged if I unsubscribe the Connecting Tones service in the middle of a calendar month?
You will be charged for the full month, as there is no pro-rated refund on the service subscription fee.

25. Why was I not able to send a gift to a fellow StarHub subscriber?
You can only send a Connecting Tone as a gift to another Connecting Tone subscriber.

26. How am I charged for sending a Connecting Tone as a gift?
The sender of the Connecting Tone as gift will be charged for the first month. The recipient will be charged for subsequent months

27. If I purchase a Connecting Tone in the middle of the month, how much will be I be charged that month?
If you purchase a Connecting Tone in the middle of the month, you will be charged a pre-rated amount of the subscription.

28. If my mobile line or account is activated from suspension, how much will I be charged?
If your service is re-activated from suspension, your Connecting Tones service will be resumed at the same time with the charges pre-rated based on the date of activation.

29. If my mobile line or account is suspended, what happens to my Connecting Tone service?
If your mobile line or account is suspended, the subscription of the Connecting Tones will be suspended.

Downloads



Terms & Conditions


  • The download service will no longer be available from November 1, 2014. Customers can purchase new downloads or re-download their purchasesuntil October 31, 2014.
  • Certain Equipment, such as iPhone handsets, do not support the downloading of songs or ringtones when you are using a wifi broadband or mobile network connection to access the services.
  • Data and/or roaming subscription charges will apply at prevailing rates when accessing the Full Song Pack Service via your mobile devices or from overseas, as the case may be.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Full Song Pack Service will constitute acceptance of these terms and conditions and the amendments thereof.


Frequently Asked Questions


1. What is Downloads?
There are three types of downloads available on Music Anywhere:
  • Full Song - a full song in MP3 format.
  • Album - a compilation of full songs in MP3 format
  • Ringtone - a 30-second song version in MP3 format.


2. How much do I pay for the downloads?
The price of the downloads are as follows:
  • Full Song is $1.59 (inclusive of GST) each
  • Album is $15.94 (inclusive of GST) each
  • Ringtone is $2.14 (inclusive of GST) each


3. How do I download a full song or a ringtone?
You may download a full song or a ringtone by following the steps below:
  • Go to http://www.starhub.com/music on your PC or mobile device.
  • Go to library and select the song of your choice.
  • Click on the "Buy Now" button.
  • Select a music format and payment option.
  • Click on the download button.


4. Where do I look for my music downloads?
For mobile, some handsets will allow you to specify the location where you would like the file to be saved. Other handsets automatically place the downloaded file in your default download folder where all your downloaded items are located.

For web some browsers, such as Internet Explorer, may allow you to specify the location where you would like the file to be saved. Other browser such as Safari automatically places the downloaded file into your default download folder where all your downloaded items are located.

5. May I download my purchased full song, album or ringtone again without additional cost?
Yes you may download a purchased full song, album or a purchased ringtone again without incurring additional cost by following these steps:
  • Go to http://www.starhub.com/music on your PC or mobile device.
  • Go to "My Account" and login using your StarHub ID.
  • Click on the Downloads side menu and go to Transaction History.
  • Look for your purchased song and click on the download button.


6. Why can't my iPhone download music?
iPhone does not support over-the-air downloads. Currently, the only available content types from our store that's supported by iPhone are Full Songs and Connecting Tones. Your Full Song content can be downloaded via your computer and loaded into iPhone via iTunes.

7. May I port the music that I have purchased from Music Anywhere to other media devices?
All downloads on Music Anywhere are DRM-free. This means once you have purchased a download, you can port it to any of your devices.

8. Why can't I play my purchased Full Song or Ringtone on my Computer?
You will need to install an MP3 decoding software in order to play your purchased mobile contents on your computer.

9. Do I need to have any compatible handsets in order to download ringtones and full songs?
Yes, an MP3 compatible handset is required in order to download a Mobile Ringtone and a Full Song.



Music Card



Terms & Conditions


  • The Music Card service will no longer be available from November 1, 2014. Customers must utilise all leftover Music Card credits by October 31, 2014. No refunds will be made for any untilsed credits after this date.
  • The value stored in your Music Card may be used to purchase full songs, albums and ringtones via the Music Anywhere Services. It may not be used to purchase connecting tones or music streaming services.
  • Any remaining value in your Music Card will expire after 90 days from the last top-up of your Music Card.
  • Any value stored in your Music Card is non-transferable, and is not refundable to you in cash or kind.
  • Your use of the Music Card Service is also subject to StarHub's Consumer General Terms & Conditions, the Music Anywhere Service Specific Terms & Conditions and any other terms and conditions that you and we may agree to from time to time. For further information on our terms and conditions, please visit www.starhub.com.
  • StarHub reserves the right to revise any of these terms and conditions (including pricing plans) at its discretion without prior notice. Your use of the Music Card Service will constitute acceptance of these terms and conditions and the amendments thereof.


Frequently Asked Questions


1. What is Music Card?
Music Card is a dollar-value card that allows you to purchase music content on Music Anywhere (except Connecting Tones). Upon redemption, the value will be added to your Music Card Wallet.

2. I am not a StarHub customer, may I still buy the card?
Non-StarHub customer can buy Music Card from Music Anywhere using their Credit/ Debit Card.

3. Where may I purchase the Music Card?
You may purchase the digital version at http://www.starhub.com/music

4. How do I top up the value in my Music Card Wallet?
You may top up the value in your Music Card Wallet by visiting http://www.starhub.com/music and purchase a new music card under 'Products'.

5. What may I purchase using the Music Card?
You may purchase any music product (except Connecting Tones and Music Streaming Service) on Music Anywhere. These include full songs, album, ringtones, and the Full Song Pack.

6. Will the balance in my Music Card Wallet expire?
Yes, the value in your Music Card Wallet will expire 90 days after activation/topup.

7. Why does a $10 Music Card cost $10.70?
The sum of $10.70 comprises the value stored in the card of $10, plus $0.70 GST. Do note that the full amount of $10.70 will be credited to your Music Card Wallet.

8. May I cash out any remaining credit in my Music Card Wallet?
No, all unused credit will not be refundable after the validity period.

9. May I purchase a Music Card online with my Music Card Wallet balance?
No. Music Card Wallet balance can only be used for purchase of music products (except for Connecting Tones and Music Anywhere Steaming Service).

10. May I transfer my Music Card Wallet balance to other accounts?
No. Credits in the Music Card Wallet are non-transferable.